Health information on CareSync Exchange is collected from separate health record systems, such as Electronic Medical Records (EMRs), used at each public health service.

The system provides authorised clinicians with view-only access to a patient’s health information. It works alongside existing health service systems and the national ‘My Health Record’ to improve access to comprehensive, timely and relevant health information.

CareSync Exchange provides authorised clinicians with access to a more up-to-date picture of a patient’s health history, immediately accessible at the point of care.

Information available includes:

  • Patient demographics (name, date of birth and contact details)
  • Previous encounters at other Victorian public health services (health service they visited, primary reason and date)
  • Pathology results and reports
  • Treating provider names
  • Discharge summaries

Future system enhancements will expand the range of information to include imaging reports, medications, allergies and other clinical documents. 

The health services listed below have been selected to share data in the system for the initial phase of the implementation. 

Rollout Progress

Health serviceSharing dataLive for Emergency DepartmentsLive across the entire health service
Eastern HealthAvailablePlannedPlanned
Austin HealthAvailableAvailablePlanned
Northern HealthAvailable AvailablePlanned
Monash HealthAvailableComing soonPlanned
Alfred HealthComing soonComing soonPlanned
Peter MacCallum Cancer CentreComing soon N/A Available
The Royal Melbourne HospitalComing soon Available Available
The Royal Children’s HospitalComing soon  Available Available
Data currently available
System  Eastern Health Austin HealthNorthern HealthMonash Health
Patient Administration System (PAS)1 January 20231 January 20231 January 20231 January 2023
Electronic Medical Record (EMR)1 January 20231 January 20235 Sept 20231 January 2023
Laboratory Information System (LIS)1 July 20231 July 202312 July 20231 July 2023
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